Terms & Conditions
Last updated: August 2026
Welcome to Sea Me Smile. These Terms & Conditions apply to all bookings made for Sea Me Smile surf retreats, trips, and experiences.
By making a booking with Sea Me Smile, you confirm that you have read, understood, and agreed to these Terms & Conditions.
1. Booking Your Retreat
To secure your place on a Sea Me Smile retreat, a 50% non-refundable deposit is required at the time of booking.
Your booking is confirmed once the deposit has been received and Sea Me Smile has sent you a booking confirmation.
The remaining 50% balance must be paid no later than 30 days before the retreat start date.
Please do not book flights or make other non-refundable travel arrangements until you have received confirmation of your booking from Sea Me Smile.
2. Payment
Payments can be made using the payment methods made available by Sea Me Smile at the time of booking.
If the remaining balance is not received by the 30-day deadline, Sea Me Smile reserves the right to cancel your booking and offer your place to another participant. In this case, the deposit remains non-refundable.
Any alternative payment arrangement must be agreed with Sea Me Smile in writing.
3. Cancellation by the Guest
We understand that plans can change. However, our retreats have limited places and require us to make advance commitments to accommodation providers, instructors, transport providers, and other partners.
For this reason, the following cancellation policy applies:
- The 50% deposit is non-refundable.
- If you cancel more than 30 days before the retreat start date, you will not be required to pay the remaining balance.
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical expenses, travel delays, lost luggage, and other unforeseen circumstances.
4. Cancellation by Sea Me Smile
In exceptional circumstances, Sea Me Smile may need to cancel or significantly change a retreat.
This may include circumstances such as insufficient bookings, extreme weather, natural disasters, government restrictions, safety concerns, or other circumstances beyond our reasonable control.
If Sea Me Smile cancels a retreat, you will receive a full refund of all payments made directly to Sea Me Smile for that retreat.
Sea Me Smile is not responsible for any additional costs you may have incurred, including flights, independent accommodation, travel insurance, visa costs, or other personal expenses.
Where possible, we may offer an alternative date or another suitable solution.
5. Changes to Your Booking
If you need to change any information relating to your booking, please contact us as soon as possible.
Requests to change dates, accommodation, room arrangements, transfers, or other services are subject to availability and may involve additional costs.
Bookings cannot be transferred to another person without prior written approval from Sea Me Smile.
6. Accommodation
Accommodation is provided as described on the relevant retreat page or booking confirmation.
Where accommodation is shared, guests are expected to respect their roommates and the accommodation's rules.
Guests are responsible for any damage they intentionally or negligently cause to accommodation, furniture, equipment, or other property.
7. Surfing and Activities
Surfing and other outdoor activities involve inherent risks. These may include, but are not limited to, falls, collisions, currents, waves, rocks, weather conditions, equipment-related incidents, and injuries caused by other participants or third parties.
By participating in these activities, you acknowledge these inherent risks and agree to follow the safety instructions of Sea Me Smile, surf instructors, guides, and activity providers.
Sea Me Smile may restrict or refuse participation in an activity if we reasonably believe that doing so is necessary for your safety or the safety of others.
Surf sessions and other activities may be changed, postponed, shortened, or cancelled due to weather, ocean conditions, safety considerations, or circumstances outside our control.
8. Health, Fitness and Medical Information
You are responsible for ensuring that you are physically and medically able to participate in the activities included in your retreat.
You should inform Sea Me Smile before your retreat of any relevant medical condition, injury, allergy, dietary requirement, medication, or other circumstance that may affect your ability to participate safely.
Any health information provided to us will be handled in accordance with our Privacy Policy.
Sea Me Smile does not provide medical advice or medical treatment. If you have concerns about your ability to participate in surfing or other activities, you should seek appropriate medical advice before travelling.
9. Travel Documents and Insurance
You are responsible for ensuring that you have all documents and permissions necessary for your trip, including:
- A valid passport or travel document;
- Any required visa or entry permission;
- Appropriate travel insurance;
- Appropriate medical insurance;
- Any required vaccinations or health documentation;
- Any other documents required by the destination country.
Sea Me Smile is not responsible for your inability to travel because you do not have the required documentation, visa, insurance, or permissions.
We strongly recommend comprehensive travel insurance.
10. Flights and Travel Arrangements
Unless specifically stated otherwise, flights are not included in the price of your Sea Me Smile retreat.
You are responsible for arranging your own flights and ensuring that you arrive at the agreed airport or meeting point at the required time.
Sea Me Smile is not responsible for flight delays, cancellations, missed connections, lost luggage, airline changes, or other issues relating to flights booked independently.
11. Participant Behaviour
We want our retreats to be enjoyable, safe, and respectful for everyone.
Participants are expected to behave respectfully towards other guests, Sea Me Smile staff, instructors, accommodation providers, local communities, and other partners.
Sea Me Smile reserves the right to ask a participant to leave a retreat without refund if their behaviour:
- Creates a serious safety risk;
- Seriously disrupts the retreat;
- Involves harassment, threats, or abusive behaviour;
- Causes significant damage to property;
- Involves illegal activity; or
- Makes continued participation unreasonable.
If a participant is asked to leave, they are responsible for their own onward travel and accommodation costs.
12. Alcohol and Drugs
Alcohol must be consumed responsibly.
Illegal drugs are not permitted during Sea Me Smile retreats.
Sea Me Smile may restrict participation in surfing or other activities if a participant appears to be under the influence of alcohol or drugs.
13. Third-Party Services
Certain elements of your retreat may be provided by independent third-party suppliers, including accommodation providers, transport companies, surf schools, instructors, guides, and activity providers.
We carefully select our partners, but their services may be subject to their own terms and conditions.
Where a service is provided by a third party, Sea Me Smile cannot be responsible for circumstances arising solely from that provider's actions or omissions, except where liability cannot legally be excluded.
14. Liability
Sea Me Smile will take reasonable care in organising and delivering your retreat.
However, we cannot be held responsible for loss, damage, injury, delay, cancellation, or additional expenses resulting from circumstances outside our reasonable control or from the independent actions or omissions of third-party suppliers.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
15. Circumstances Beyond Our Control
Sea Me Smile will not be responsible for failure or delay in providing a retreat where this results from circumstances beyond our reasonable control.
These may include extreme weather, natural disasters, epidemics or pandemics, governmental restrictions, political unrest, war, strikes, transport disruption, serious safety concerns, or other extraordinary circumstances.
Where such circumstances occur, we will make reasonable efforts to communicate with affected guests and find an appropriate solution.
16. Photography and Video
Sea Me Smile may take photographs and videos during retreats for promotional and marketing purposes.
If you do not wish to appear in promotional photographs or videos, please let us know before or during your retreat.
We will respect reasonable requests not to use identifiable images of you for promotional purposes.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your information.
18. Complaints
If you experience a problem during your retreat, please tell us or the relevant service provider as soon as reasonably possible.
Giving us the opportunity to address an issue during the retreat allows us the best opportunity to resolve it.
If an issue remains unresolved, please contact Sea Me Smile in writing as soon as reasonably possible after the retreat.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices.
The Terms applicable to your booking will generally be those in effect when your booking is confirmed, unless a change is required by law or is necessary for safety or operational reasons.
20. Governing Law
These Terms are governed by the applicable laws governing Sea Me Smile and its contractual relationship with you.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights or protections that apply to you under applicable law.
21. Contact
If you have any questions about these Terms & Conditions, please contact us:
Sea Me Smile
Email: hello@seamesmile.com